Mitarbeiter Arbeitsvorbereitung & Kundenmanagement (m/w/d) Schwerpunkt Kalkulation und Auftragssteuerung
Core
First point of contact for customers, insurers, and auto dealers; handles inquiries, creates quotes, and manages order planning and capacity control for bodywork and painting operations.
Role type
Customer operations and quoting specialist (automotive repair)
Builds
Quotes, cost estimates, and order documentation for bodywork and painting services
Domain
Automotive repair and insurance claims
Required skills
Customer communication, quote creation, cost calculation, ERP system management, order scheduling, insurance claim preparation, invoicing, digital process adoption
Preferred skills
Experience in auto dealership or bodyshop, proficiency with Audatex/DAT systems, openness to digital tools
Technologies
Audatex, DAT, MS Office, ERP systems
Responsibilities
Answering customer and insurer inquiries, creating quotes and cost estimates, managing orders in ERP, planning appointments and capacity, preparing insurance claim files, communicating with adjusters, tracking open quotes, issuing invoices
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/2681009-mitarbeiter-arbeitsvorbereitung-kundenmanagement-mwd-schwerpunkt-kalkulation-und-auftragss)