User/Community Education
Core
Create high-quality educational content (written, video, webinars) and manage the user community to drive product adoption and user success.
Role type
Senior User Education & Community Manager
Builds
Product documentation, training materials, onboarding guides, and community engagement programs
Domain
SaaS / Product Education / Community Management
Deliverable
product features | dashboards & analysis
Required skills
Content creation (video/written), user research & interviews, community management, freelancer/contractor management, product feedback integration, basic web development (HTML/CSS/JS)
Preferred skills
Technical background, founder experience, early-stage startup experience, visual design eye
Responsibilities
Build best-in-class content including guides, webinars, and training; manage documentation and information architecture; coordinate with product/design for UX improvements; conduct user research and host webinars; manage the Slack community of 2000+ users; coordinate with external content partners
Seniority
Mid-level (0-3 years), hands-on IC