Team Supervisor, Client Delivery (1-year contract)
Core
Supervise day-to-day operations of assigned customer or functional teams in Central Laboratory Services, ensuring resource allocation, SOP adherence, and customer commitment delivery.
Role type
Senior IC team supervisor (client delivery)
Builds
Client delivery services for pharmaceutical and healthcare clients
Domain
Life sciences / Clinical research / Laboratory services
Deliverable
client delivery
Required skills
Resource allocation, SOP implementation, performance metrics management, team development, client relationship management, continuous improvement, project management, conflict resolution
Preferred skills
People leadership, Bachelor's degree in life science/medical/scientific discipline
Technologies
None stated
Responsibilities
Supervise team operations and resource allocation, manage workload balance, implement and monitor SOPs, coordinate progress toward team goals, report performance metrics, develop and coach direct reports, resolve customer complaints and service failures, lead client relationship activities, facilitate cross-team mentoring groups
Seniority
Senior, hands-on IC
