Senior Investigator Support Assistant
Core
Provide operational and administrative support for the Global Investigator Support (GIS) Department, managing specimen logistics, database updates, and site communications to ensure patient safety and timely data delivery.
Role type
Senior Investigator Support Assistant (Administrative/Operations)
Builds
Specimen shipping documentation, database records, and operational reports for clinical research projects
Domain
Clinical Research / Laboratory Operations
Deliverable
Dashboards & analysis | client delivery
Required skills
Attention to detail, written and verbal communication, multi-tasking, problem-solving, database management, SOP compliance
Preferred skills
Clinical research experience, specimen logistics knowledge, global stakeholder support, Investigator Portal familiarity, reporting experience
Technologies
MS Office (Outlook, Excel, Word), Investigator Portal, Sponsor Portal, Database systems
Responsibilities
Manage and archive daily mailboxes; prepare and track airway bills and shipping documentation; update databases with site follow-up information; resolve simple to moderate system-generated hold issues; communicate specimen pending arrival reports; operate office equipment and ship laboratory reports; document service failures and escalate issues; support panic and alert responsibilities regarding test cancellations.
Seniority
Individual Contributor, 1+ years experience
