Support Services Supervisor - Specimen Management
Core
Lead and develop staff in a high-volume laboratory environment to ensure accurate and timely resolution of specimen handling issues and escalations.
Role type
Support Services Supervisor (Specimen Management)
Builds
Operational stability and compliance in laboratory specimen processing workflows
Domain
Healthcare / Clinical Laboratory
Deliverable
client delivery
Required skills
Laboratory operations knowledge, problem-solving, root cause analysis, data analysis, cross-functional partnership, process improvement, staff coaching, compliance adherence, prioritization
Preferred skills
Medical Technology degree, clinical laboratory experience, supervisory experience
Technologies
Microsoft Office
Responsibilities
Lead, coach and develop staff; maintain strong floor presence to support escalations; ensure consistent performance and accountability; own end-to-end resolution of problem specimens; prioritize and manage high volumes of issues; serve as a key resource for field and internal teams; monitor issue trends and perform root cause analysis; analyze data and communicate trends to leadership; partner cross-functionally to improve workflows; ensure compliance with policies and quality standards.
Seniority
Mid-level, hands-on supervisor