Support Engineer 1 - WMS & PL/SQL
Core
Provide end-to-end application support for the global Dispatcher Warehouse Management System (WMS) product, resolving high-complexity and critical customer issues.
Role type
Support Engineer (WMS)
Builds
Dispatcher WMS application stability and customer satisfaction
Domain
Supply Chain / Warehouse Management
Required skills
PL/SQL, Pro*C, Oracle DB, SQL, Java, Unix Shell Scripting, REST API, SOAP API, ServiceNow, JIRA
Preferred skills
Dispatcher WMS knowledge, Supply Chain domain expertise, Code debugging, Root Cause analysis
Responsibilities
Analyze logs and source code to resolve customer issues, drive resolution of high-complexity and critical application issues, perform Root Cause analysis and propose prevention ideas, guide team members to resolve medium complexity issues, collaborate with TAM on adoption improvement plans.
Seniority
Junior to Mid-level, hands-on IC
