GPU Infrastructure Support Engineer
Core
Frontline operational defense for Civo's global GPU and AI infrastructure fleet, handling day-to-day customer tickets, platform alerts, hardware fault triage, and initial incident response.
Role type
GPU Infrastructure Support Engineer
Builds
Civo's global GPU and AI infrastructure fleet
Domain
Cloud Infrastructure / GPU Hardware / Linux Systems
Deliverable
production ML models
Required skills
Linux administration, GPU diagnostics (nvidia-smi, DCGM), Out-of-Band management (IPMI, Redfish), Incident management workflows, Hardware troubleshooting, Ticketing systems
Preferred skills
Slurm workload manager, Kubernetes basics, High-performance networking concepts (InfiniBand, RoCEv2, RDMA), Linux certifications (RHCSA, CompTIA Linux+), Kubernetes foundations (CKA/KCNA)
Technologies
nvidia-smi, NVIDIA DCGM, IPMI, Redfish, NetBox, Slurm, Kubernetes, InfiniBand, RoCEv2, RDMA
Responsibilities
Monitor platform dashboards and queue systems to triage customer-reported issues; Provide clear, professional status updates to enterprise clients; Execute runbooks to inspect node health and manage bare-metal host BMCs; Coordinate smart-hands activities for physical component reseats and replacements; Assist customers with SSH access, GPU device passthrough, and container runtime issues; Maintain data integrity in DCIM and IPAM systems during hardware swaps.
Seniority
Mid-level, hands-on IC
