Sr Support Engineer 2
Core
Provide technical support, troubleshooting, and administration for Python-based adapters, MuleSoft integration services, and middleware components in a global supply chain software environment.
Role type
Senior Support Engineer (Integration & Middleware)
Builds
Platform & Integration services components, API adapters, and ESB/middleware infrastructure
Domain
Supply Chain Software, Cloud Integration, Middleware
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Python, MuleSoft, SQL (MS SQL Server), REST/SOAP APIs, Kafka/RabbitMQ/ActiveMQ, Linux/Windows OS, Monitoring tools (Splunk/Zabbix/AppDynamics), Incident/Change/Problem management processes
Preferred skills
Azure cloud architecture, Jenkins deployment, ARM monitoring, Planning/Execution systems, Systems administration
Technologies
Python, MuleSoft, MS SQL Server, Snowflake, MS Azure, Kafka, Elasticsearch, Splunk, Zabbix, AppDynamics, ActiveMQ, Jenkins, Jira, Salesforce, ServiceNow
Responsibilities
Resolve technical issues for Python adapters and integration services; Perform Level 1 & 2 investigation of alerts and customer cases; Deploy, upgrade, and patch applications and middleware; Troubleshoot and tune ESB/middleware performance; Automate manual efforts to improve efficiency; Collaborate with product and customer teams to meet deadlines.
Seniority
Senior, hands-on IC
