Senior Product Manager — Intelligent Service Management
Core
Own the vision, strategy, and roadmap for intelligence and analytics within a cloud-first, AI-powered service management platform.
Role type
Senior Product Manager (Intelligent Service Management)
Builds
Intelligence & analytics roadmap, self-service analytics experiences (configurable dashboards, portals, guided workflows)
Domain
IT Service Management (ITSM) / Enterprise SaaS / AI & Analytics
Deliverable
product features
Required skills
ITSM/ESM domain expertise, analytical product thinking, AI/ML prototyping, enterprise SaaS product management, C-level stakeholder communication
Preferred skills
Service management platform familiarity, self-service design experience
Technologies
Cloud platforms, AI/ML tools, Analytics/BI tools
Responsibilities
Define success metrics and build ROI narratives for IT leaders, drive validation through prototyping and rapid experimentation, engage directly with enterprise customers and partners to shape direction
Seniority
Senior, hands-on IC