Sr. Support Engineer 1 - BY WMS/ Blue Yonder Warehouse Management System
Core
Support and troubleshoot the Blue Yonder Warehouse Management System (BY WMS) for global customers, ensuring business requirements are met while maintaining system stability and customer satisfaction.
Role type
Senior Support Engineer (Enterprise SaaS)
Builds
BY WMS cloud-native microservices solutions for logistics and supply chain clients
Domain
Supply Chain / Logistics / Enterprise SaaS
Deliverable
client delivery
Required skills
BY WMS architecture and troubleshooting, Azure cloud services, microservices, distributed systems, SLA management, technical documentation, environment replication, stakeholder management
Preferred skills
Apache/IIS, ServiceNow, Salesforce, JIRA, AppD, Splunk, automation of routine tasks
Technologies
Java, GIT, Rest API, OAuth, PL/SQL, MS Azure, Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle, Ignite
Responsibilities
Gather and resolve functional issues adhering to SLAs, document learnings and create knowledge articles, replicate and maintain customer environments, interact with internal and external stakeholders, identify areas for automation, represent product vision and roadmaps to customers
Seniority
Senior, hands-on IC with mentorship responsibilities
