Support Engineer 2 - BlueYonder Warehouse Management/ BY WMS/ SQL
Core
Support and troubleshoot BlueYonder Warehouse Management System (WMS) solutions for global customers, ensuring process supportability and customer satisfaction.
Role type
Senior Application Support Engineer (Supply Chain/WMS)
Builds
BlueYonder WMS cloud solutions and enterprise supply chain platforms
Domain
Supply Chain / Warehouse Management / Enterprise SaaS
Deliverable
client delivery
Required skills
BY WMS configuration and troubleshooting, Azure cloud architecture, microservices, SQL/PLSQL, ServiceNow, JIRA, Splunk, incident management, SLA adherence, environment replication, knowledge base creation
Preferred skills
Apache/IIS, Kubernetes, Kafka, Elasticsearch, Springboot, automation of routine tasks
Technologies
Azure, AKS, Kubernetes, Kafka, Elasticsearch, Spark, SQL, PLSQL, Java, REST API, OAuth, ServiceNow, Salesforce, JIRA, AppD, Splunk
Responsibilities
Gather and resolve functional issues within SLAs, replicate and maintain customer environments, document learnings and create knowledge articles, interact with internal and external stakeholders, identify areas for automation, drive architecture improvements
Seniority
Mid-to-Senior, hands-on IC with mentorship responsibilities
