Support Engineer 2 - Mule/ API Integration/ ESB/ Deployment Automation
Core
Provide technical support, administration, and performance tuning for MuleSoft (MuleESB) and other integration components in enterprise environments.
Role type
Senior IC Support Engineer (MuleSoft/ESB)
Builds
Supports BY Connect and other integration services for customers and partners
Domain
Enterprise Integration / Middleware / Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
MuleSoft runtime installation and configuration, API Gateway management, deployment automation, ActiveMQ/Kafka/RabbitMQ messaging, Python scripting, Linux/Windows administration, SOA concepts, monitoring tools (Splunk/Zabbix/AppDynamics), SQL, troubleshooting and performance tuning
Preferred skills
MuleSoft certification, SaaS/Cloud/Azure experience, planning or execution systems experience, relational databases (SQL Server/Oracle)
Technologies
MuleSoft, MuleESB, ActiveMQ, Kafka, RabbitMQ, Python, Jenkins, Splunk, Zabbix, AppDynamics, SQL Server, Oracle, Windows, Linux
Responsibilities
Respond to and resolve escalated incidents and performance tuning requests, create and maintain technical documentation, provide technical leadership for escalations, deploy and upgrade Mule/AMQ/Python services, automate repetitive tasks via scripting, support 24x7 production operations
Seniority
Mid-Senior, hands-on IC