Sr Support Engineer 2 - BY TMS, Blueyonder Transportation Management
Core
Sr Support Engineer for BY TMS (Transportation Management System), focusing on supporting global customers, troubleshooting issues, and maintaining cloud-native microservices architecture.
Role type
Senior Support Engineer (Supply Chain/Logistics)
Builds
BY TMS Transportation Management System solutions for global supply chain customers
Domain
Supply Chain / Logistics / Transportation Management
Deliverable
client delivery
Required skills
BY TMS application support, Microservices architecture, Azure cloud, Java, PL/SQL, Kubernetes, ServiceNow, JIRA, Splunk, Apache/IIS
Preferred skills
WMS application knowledge, Integration basics, Cloud native architecture, Distributed systems, Multi-tenant SaaS
Technologies
Java, GIT, Rest API, OAuth, PL/SQL, MS Azure, Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle, Ignite, ServiceNow, Salesforce, AppD
Responsibilities
Understand customer requests and support designed products/solutions, Gather and resolve functional issues/problems adhering to SLAs, Document learnings and create knowledge articles, Replicate and maintain customer environments, Identify areas for automation, Drive architecture improvements, Represent product vision and roadmaps to customers
Seniority
Senior, hands-on IC with mentorship responsibilities
