Sr. Ops Analyst - Escrow Management Service - Escrow Operations
Core
Analyze day-to-day issues, research, and provide resolutions for the Escrow Management Service (EMS) client sub-account reporting product.
Role type
Senior Operations Analyst (Escrow Operations)
Builds
Client sub-account reporting product and operational procedures
Domain
Banking / Financial Services / Escrow Operations
Required skills
Mainframe application support, data entry and verification, customer inquiry resolution, tax form processing (1099-INT, 1042-S), OFAC compliance, procedural writing, audit support, operational controls adherence
Preferred skills
Microsoft Excel proficiency, banking or treasury management experience, risk management
Technologies
EMR Mainframe Application, ImageView, Wire Inquiry, GFS, OBA, AVAYA
Responsibilities
Serve as first point of contact for client and internal partner inquiries via email/phone; conduct research and provide accurate responses; perform data entry for sub-account setups, maintenance, and disbursements; process and verify tax reporting (1099-INT, 1042-S); apply OFAC requirements for non-customer records; assist with procedural reviews and internal audits; manage multiple priorities while maintaining accuracy.
Seniority
Senior, hands-on IC
