Client Services Representative III - Bilingual Mandarin Required
Core
Resolving complex client requests and providing account maintenance via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Complex problem solving, Account maintenance, Regulatory compliance, Multi-system navigation, Creative solutioning, Data accuracy, Objection handling, Plain language communication, Shift reliability, Technology adaptability
Preferred skills
Banking/financial industry experience, Client service capacity experience
Technologies
Multiple banking systems and technology platforms
Responsibilities
Identifies client needs and recommends solutions, Records data captured during client interactions accurately, Escalates items requiring risk review or exception handling, Complies with industry regulations and financial controls, Resolves common and specialty client requests, Navigates multiple systems to resolve client needs
Seniority
Individual Contributor, Entry to Mid-level