Sr Service Specialist
Core
First point of contact for high revenue clients handling inquiries and resolutions via email and phone for treasury, cash management, card, and depository products.
Role type
Sr Service Specialist (Client Support)
Builds
Client satisfaction and resolution for treasury and cash management products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
customer service, phone communication, email communication, client relationship management, basic research, computer system navigation
Responsibilities
Receive and respond to client requests via email or phone, provide resolution for client inquiries, interact with internal business partners to support clients, conduct limited research to answer client questions, utilize bank systems to support client requests
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