Manager, Surveillance (L9)
Core
Conduct surveillance and monitoring activities to validate process governance and effectiveness across Marketing, ensuring risk mitigation and compliance.
Role type
Manager, Surveillance (Process Governance & Risk)
Builds
Validated marketing processes and risk mitigation tactics
Domain
Financial Services / Consumer Finance / Marketing
Deliverable
dashboards & analysis
Required skills
Process testing, Test script writing, Root cause analysis, Regulatory compliance knowledge, Microsoft Office Suite, Critical thinking
Preferred skills
Financial Services industry experience, Risk and controls assessment, Process mapping, CTCs/CTQs knowledge
Technologies
Microsoft Office Suite, Workfront, Content Navigator, First Data systems
Responsibilities
Execute process testing using standard documentation, Analyze outcomes to identify defects and recommend conclusions, Communicate results to process owners, Maintain repository of workpapers and evidence, Build partnerships with Growth teams
Seniority
Manager, hands-on IC
