Pharmacy Assistant Communications - Express Scripts Canada
Core
Process prescription refills, manage member communications, and handle customer service inquiries for a pharmacy benefit management company.
Role type
Pharmacy Assistant (Operations & Member Services)
Builds
Prescription fulfillment workflows and member communication channels
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Prescription processing, CRM data entry, Customer service, Claims processing knowledge, MS Office proficiency, Regulatory compliance (Ontario College of Pharmacist)
Preferred skills
Contact Centre experience, Bilingualism (French & English)
Technologies
Kroll, CRM systems, MS Office (Word, Excel, Outlook)
Responsibilities
Accurately process prescriptions through Kroll including third party adjudication and rescheduling; Record and maintain member information in the CRM system; Answer patient questions and resolve customer issues according to regulations; Collect prescription transfers from retail pharmacies; Fax and call renewal requests to doctors; Support auto-notifications and call members for upcoming refills; Manage team mailboxes and emails; Aid in management assigned tasks and projects.
Seniority
Entry to Mid-level, hands-on IC