Technical Support Lead Analyst - Cigna Healthcare
Core
Level 2 production support for business-critical applications on the IBM i / AS400 platform, ensuring stability during critical transaction windows and overnight batch processing.
Role type
Senior IC application production support analyst
Builds
Stable, reliable application services for policy administration and related operational services
Domain
Healthcare / Insurance / IBM i / AS400
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IBM i / AS400 platform expertise, RPG/RPGLE/RPG IV code analysis, SQL and DB2 for i, CL and job control concepts, batch processing and operational recovery, ITSM tools (ServiceNow), issue tracking (Jira)
Preferred skills
Policy administration system support, healthcare/insurance/financial services domain experience, ITIL Foundation certification, Agile delivery experience
Technologies
IBM i, AS400, RPG, RPGLE, RPG IV, SQL, DB2 for i, CL, ServiceNow, Jira
Responsibilities
Manage and resolve incidents and service requests via ServiceNow; troubleshoot application and platform issues using RPG knowledge; perform root cause analysis and document findings; execute controlled configuration updates and data fixes; monitor and support end-of-day and overnight batch processing; collaborate with L1/L3 teams and infrastructure on escalations; create and maintain support runbooks and knowledge articles
Seniority
Senior, hands-on IC
