Patient Financial Services Manager
Core
Manage daily operations of Patient Financial Services functions, supervising staff and ensuring accurate billing, timely account resolution, and effective denial follow-up.
Role type
Senior IC Patient Financial Services Manager
Builds
Hospital revenue cycle operations and patient financial experience
Domain
Healthcare / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Hospital billing, collections, denials management, revenue cycle metrics, patient accounting, electronic health record systems, vendor coordination, budget management, regulatory compliance
Preferred skills
Bachelor's degree in Business/Healthcare Administration/Finance, HFMA/AAHAM certification, Epic experience, Critical Access Hospital or rural healthcare experience
Responsibilities
Supervise departmental employees and manage performance, monitor departmental performance indicators (cash collections, A/R days, denial follow-up), develop corrective action plans for performance variances, partner with Revenue Integrity and Patient Access to address billing trends, handle escalated patient complaints and complex account resolution, coordinate operational performance of collection agencies and vendors, prepare departmental budget recommendations and monitor actual performance, ensure compliance with policies and regulatory requirements, prepare routine performance reports for leadership
Seniority
Manager, supervisory & operational leadership