Digital Content Program Manager (Communications & Customer Experience [CCX] Dept., Unclassified Position)
Core
Oversees planning, production, and distribution of digital content across social media and digital platforms; manages daily operations for two content studios ensuring timely delivery of high-quality audio, video, photography, and graphics.
Role type
Senior IC Digital Content Program Manager
Builds
Social media assets, video, photography, audio, graphics, livestreams, and multimedia content for organizational communications and events.
Domain
Public sector communications / Digital media production
Required skills
Studio operations management, content calendar planning, cross-departmental coordination, video production, photography, social media strategy, team supervision, workflow standardization, performance analytics, brand compliance
Preferred skills
A/V equipment expertise, livestreaming, event-based content production, content management systems, digital marketing
Technologies
Social media scheduling tools, content management systems, analytics platforms, professional A/V equipment
Responsibilities
Manage day-to-day operations and scheduling of two digital content production studios; Develop and maintain comprehensive digital and social media content calendars; Coordinate studio bookings, production schedules, talent, equipment, and staffing; Oversee production and delivery of video, photography, audio, and multimedia content; Schedule and publish content across social media platforms; Provide guidance to internal departments on social media best practices and digital communications; Track and analyze social media and digital content performance metrics; Supervise, coordinate, and train staff, interns, and contractors supporting digital content operations.
Seniority
Senior, hands-on IC with direct reporting responsibilities