Guest Service Generalist
Core
Multi-functional resort operations role handling front desk, housekeeping, food & beverage, and maintenance to ensure efficient service for owners and guests.
Role type
Guest Service Generalist (Resort Operations)
Builds
Guest experiences across resort operations
Domain
Hospitality / Vacation Ownership
Deliverable
product features
Required skills
Front desk operations, housekeeping, food & beverage preparation, basic maintenance, cash handling, reservation management, telephone/email inquiry handling, luggage portage, night audit procedures, administration equipment operation (email, word, excel, credit card machines)
Preferred skills
Flexible roster availability, current driver's license
Responsibilities
Greet owners and guests, check in and out, answer telephone and email inquiries, handle cash and balancing, manage tour and travel bookings, perform housekeeping cleaning and maintenance, prepare and serve food and beverages, maintain guest accommodation and common areas, conduct night audit procedures
Seniority
Individual Contributor, entry to mid-level