Casual Customer Service Officer/ Licence Testing Officer
Core
Deliver registration and licensing services to customers face-to-face, over the counter, by telephone, and in writing, while investigating enquiries and resolving complaints.
Role type
Customer Service Officer
Builds
Registration and licensing services for the Victorian State Government
Domain
Government / Public Sector / Transportation
Deliverable
client delivery
Required skills
Customer service, Communication, Adaptability, Team collaboration, Computer literacy, Judgment
Responsibilities
Deliver registration and licensing services, Investigate and resolve customer enquiries, Resolve customer complaints, Suggest improvements to service processes, Provide guidance to less experienced staff
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