Support Services Manager
Core
Oversee multiple service streams including cleaning, patient services, loading dock operations, and equipment loans to support patient care and operational excellence in a hospital.
Role type
Senior operational manager (support services)
Builds
Safe, compliant, high-quality support services for a major healthcare facility
Domain
Healthcare / Hospital Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
workforce planning, rostering, budget management, compliance monitoring, incident investigation, stakeholder management, recruitment, team development, operational auditing
Preferred skills
healthcare environment experience, infection prevention knowledge, Deputy system experience, payroll platform experience
Technologies
Deputy, payroll platforms, audit tools, reporting software
Responsibilities
Lead and manage day-to-day support service operations across the hospital; Manage workforce planning, rostering, staffing allocation and leave management; Driving service excellence through audits, inspections and compliance monitoring; Managing budgets, labour costs, stock control and operational performance; Leading recruitment, onboarding, training and ongoing development of team members; Investigating incidents, hazards and customer feedback, implementing effective corrective actions
Seniority
Senior, hands-on IC
