DRG Kundenmanager - Customer Success & Projektsteuerung (m/w/d)
Core
Central point of contact for hospital partners to ensure transparent, structured, and successful collaboration on DRG billing process improvements.
Role type
Customer Success Manager (Healthcare Billing)
Builds
Sustainable improvements to hospital billing processes and long-term partnerships
Domain
Healthcare / Medical Billing / DRG Systems
Deliverable
client delivery
Required skills
DRG coding knowledge, medical billing expertise, stakeholder management, project coordination, performance analysis, upsell identification
Preferred skills
Experience in healthcare software or consulting (via careerplan.io/jobs/2565162-drg-kundenmanager-customer-success-projektsteuerung-mwd-at-damedic-gmbh)
Technologies
DRG coding software, internal project management tools
Responsibilities
Build and maintain long-term relationships with hospital partners, coordinate onboarding of new clients, monitor collaboration performance and identify development opportunities, prepare and conduct review meetings with customers, analyze customer satisfaction and collaboration data, identify upsell opportunities for the sales team
Seniority
Mid-Senior, hands-on IC
