Support Engineer - Blue Yonder Enterprise Supply Chain Planning(ESP), BY Demand Planning, BY Fullfilment & PLSQL
Core
Provide technical and non-technical support for Blue Yonder Enterprise Supply Chain Planning (ESP), Demand Planning, and Fulfillment solutions, ensuring system functionality and data integrity.
Role type
Senior Support Engineer (Supply Chain Planning)
Builds
Supports BY Planning solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) for customers.
Domain
Supply Chain Planning / Enterprise Software
Required skills
SQL, PL/SQL, Root cause analysis, System debugging, Java, Supply chain domain knowledge, Incident management
Preferred skills
AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure, Manufacturing Planning suite experience
Technologies
SQL, PL/SQL, Java, AppDynamics, Splunk, MuleSoft, Python, Azure
Responsibilities
Design and architect solutions based on new business requirements; Identify root causes and implement permanent solutions; Provide primary user support and verify business functions; Implement monitoring and performance tuning; Advise customers on industry best practices and process methodology.
Seniority
Senior, hands-on IC
