Support Engineer - Blue Yonder Enterprise Supply Chain Planning(ESP), BY Demand Planning, BY Fullfilment & PLSQL
Core
Provide technical and non-technical support for Blue Yonder Enterprise Supply Chain Planning (ESP), Demand Planning, and Fulfillment solutions, ensuring system functionality and data integrity.
Role type
Senior Support Engineer (Supply Chain Planning)
Builds
Production support for BY Planning solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment)
Domain
Supply Chain Planning / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SQL, PL/SQL, Root cause analysis, System debugging, Business process configuration, Incident management
Preferred skills
Java, Python, AppDynamics, Splunk, MuleSoft, Azure, AI/ML
Technologies
Blue Yonder (BY) Suite, SQL, PL/SQL, Java, Python, Azure, AppDynamics, Splunk, MuleSoft
Responsibilities
Design and architect solutions based on new business requirements; Identify root causes and implement permanent solutions for incidents; Provide primary user support and verify business functions; Implement monitoring, performance tuning, and operational best practices; Advise customers on industry best practices and process methodology.
Seniority
Senior, hands-on IC
