Director, Customers & Market Insights
Core
Lead the development and execution of comprehensive global insights, market research, and competitive intelligence strategies for Labcorp's Biopharma Laboratory Solutions business.
Role type
Director, Strategic Insights & Market Intelligence
Builds
Actionable insights for campaign planning, performance measurement, audience segmentation, and strategic decision-making.
Domain
Biopharma, Laboratory Services, Healthcare
Deliverable
Dashboards & analysis
Required skills
Strategic insights leadership, market intelligence, competitive analysis, executive communication, project management, data synthesis, AI tool adoption, vendor management
Preferred skills
Advanced degree in business/marketing, familiarity with industry databases (UpToDate, clinicaltrials.gov, Informa suite, Definitive Health)
Technologies
Tableau, Power BI, Qualtrics, Microsoft Office (Excel, PowerPoint, SharePoint)
Responsibilities
Lead global insights surveillance for Biopharma Laboratory Services; analyze competitive landscapes and market dynamics; oversee complex projects ensuring strategic alignment; improve research methodologies and leverage AI; partner with external vendors; own executive presentations and reporting for NPS and customer tools; synthesize qualitative and quantitative data for holistic market understanding.
Seniority
Director, strategic leadership & cross-functional influence
