Service Manager:in (m/w/d) für Cloud Projekte
Core
Strategic liaison and trusted advisor ensuring long-term customer success in complex cloud projects, responsible for holistic project management from onboarding to delivery.
Role type
Senior Service Manager (Cloud Projects)
Builds
Sustainable technological partnerships and successful cloud project delivery for enterprise clients
Domain
Cloud Infrastructure / Enterprise IT Services
Deliverable
client delivery
Required skills
Cloud infrastructure knowledge, Project management (ITIL, PRINCE2, PMP), Contract management, Escalation management, Strategic consulting, SLA monitoring
Preferred skills
Experience in security-critical environments, Knowledge of BSI standards
Technologies
Cloud platforms, ITIL, PRINCE2, PMP
Responsibilities
Coordinate changes and escalations with internal experts, Analyze project and customer data for strategic recommendations, Manage commercial contracts and negotiations, Monitor agreed project goals (SLAs), Provide proactive consulting on solution architectures
Seniority
Senior, hands-on IC
