IT Service Delivery Manager - Manufacturing Operations Systems
Core
End-to-end ownership of service processes and systems supporting Assembly & Test Operations (ATO) manufacturing sites, focusing on standardizing factory-facing processes and ensuring operational stability.
Role type
Service Delivery Manager for Manufacturing Operations Systems
Builds
Standardized, compliant, and efficient manufacturing services across global sites
Domain
Manufacturing Operations Systems (MOS) / Factory Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Manufacturing operations expertise, Process re-engineering, Service design, Change management, Incident management, KPI tracking, Cross-functional communication, Project management, 8D methodology, Kaizen
Technologies
MES, Planning & Scheduling System, Quality Control System, SECS/GEM, Tableau, Power BI, Oracle Fusion EBR, SysAid, SharePoint
Responsibilities
Define and document MOS system and business process workflows, Translate manufacturing needs into business and system requirements, Drive global standardization of ATO/MOS service processes, Lead change management activities through Change Control Board (CCB), Support major incident management and escalation readiness, Ensure service KPIs, compliance, and audit readiness
Seniority
Mid-Senior, hands-on IC
