IT Service Delivery Manager - Manufacturing Operations Systems
Core
End-to-end ownership of service processes and systems supporting Assembly & Test Operations (ATO) manufacturing sites, focusing on standardizing factory-facing processes and ensuring operational stability.
Role type
Principal Systems Analyst / Service Delivery Manager
Builds
Standardized, compliant, and efficient manufacturing services across global sites
Domain
Manufacturing Operations Systems (MOS), Factory Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Warehouse Management System (WMS) expertise, Oracle eBS expertise, MES/Planning/Scheduling system knowledge, SECS/GEM interface experience, Tableau/Power BI reporting, Change Control Board (CCB) leadership, Major Incident Management (MIM), 8D & Kaizen methodology, Process re-engineering, Gap analysis, Functional design
Preferred skills
Global deployment experience, Cross-functional stakeholder management, High-impact incident-driven environment operation
Technologies
Oracle Fusion EBR, SysAid, SharePoint, Tableau, Power BI, SECS/GEM
Responsibilities
Define and document as-is and to-be MOS system processes and controls, Translate manufacturing needs into business and system requirements, Drive global standardization of ATO/MOS service processes, Lead change management activities through CCB, Support major incident management and escalation readiness, Ensure service KPIs, compliance, and audit readiness
Seniority
Principal, hands-on IC with leadership scope