Research & Adjustments Rep II
Core
Processing payments, conducting extensive account research, and performing maintenance on delinquent and charged-off Business Lending, Deposit, and Consumer Vehicle Lending accounts.
Role type
Senior IC collections and account adjustments representative
Builds
Loss mitigation for delinquent or charged accounts
Domain
Banking / Financial Services / Collections
Deliverable
client delivery
Required skills
account review, problem solving, data entry, regulatory compliance, internal controls adherence, critical thinking, decision making, analytical skills
Preferred skills
collections or recovery experience, knowledge of deposit products
Responsibilities
Process payments, conduct account research, complete maintenance on delinquent/charged-off accounts, navigate computerized data entry systems, adhere to operational and financial controls, provide support and training to other researchers
Seniority
Mid-level, hands-on IC