Specialist, Technical Support III
Core
Provide advanced technical support, troubleshooting, and root-cause analysis for portioning equipment and solutions in the food processing industry.
Role type
Senior Technical Support Specialist (Mechatronics/Automation)
Builds
Portioning systems, vision technology, automation, and motion control solutions for food processing
Domain
Food processing / Industrial automation
Required skills
Mechatronics, electrical engineering, automation, motion control, vision technology, industrial troubleshooting, root-cause analysis, technical documentation, stakeholder management
Preferred skills
Commissioning, field service, new product introductions, prototype validation, continuous product improvement
Technologies
Portioning systems, vision technology, automation, motion control
Responsibilities
Provide advanced technical support and troubleshooting for portioning equipment; Act as technical reference for mechanical, electrical, software, and application questions; Resolve technical cases remotely and coordinate escalations; Support commissioning, upgrades, field tests, and new product introductions; Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams; Analyze machine performance and drive root-cause analysis and corrective actions; Create and maintain Service Infos, Service Letters, troubleshooting guides, and technical documentation; Monitor field feedback and support continuous product improvement activities; Deliver technical training and support knowledge development across regions; Participate in prototype validation, pilot installations, and product lifecycle activities; Identify upgrade and service improvement opportunities for customers; Maintain accurate equipment and installed base information.
Seniority
Senior, hands-on IC