Mexia Service - Service Lead - Full time
Core
Lead the Central Checkout Department operations, supervising staff, managing customer service, and ensuring compliance with store standards.
Role type
Service Lead (Retail Operations)
Builds
Checkout operations and customer service experience
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team supervision, Customer service, Cash handling, Inventory management, Conflict resolution, Performance coaching, Equipment troubleshooting, Sales metrics monitoring
Preferred skills
Associate's degree, Prior cashier experience
Technologies
POS systems, Self-checkout kiosks, eComm platforms
Responsibilities
Supervise and train checkout staff, Manage customer transactions and resolve issues, Monitor sales metrics and staffing levels, Maintain inventory and equipment, Enforce store compliance and safety standards
Seniority
Entry-level to Mid-level, Hands-on IC