Principal Data Scientist - CX Analytics
Core
Drive applied data science work to uncover drivers and patterns in customer experience data, design experiments, and translate complex findings into strategic decisions for the business.
Role type
Principal Data Scientist (CX Analytics)
Builds
Predictive models, data assets, and automated analytics pipelines for customer experience optimization
Domain
Financial services / Customer Experience Analytics
Deliverable
production ML models
Required skills
Statistical inference, machine learning, SQL, data visualization, cloud platforms, DevOps, data mining, feature engineering, predictive modeling, data integration
Preferred skills
Domain expertise in financial services, mentoring, leading high-impact projects, automation techniques
Technologies
DB2, SQL Server, Web API, Teradata, cloud platforms
Responsibilities
Partner with business to provide actionable insights and drive decision-making; integrate large volumes of data from multiple sources; build and maintain data science best practices; lead analytics projects; construct predictive models to explain events or forecast behavior; interpret results and communicate value to partners; lead integration of solutions into business processes; coach and mentor team members
Seniority
Principal, hands-on technical leader with mentorship responsibilities
