Business Process Manager II (US)
Core
Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, and provide project support for business lines.
Role type
Senior IC business process manager (bank operations)
Builds
Process improvement initiatives, project deliverables, and metrics/service level reporting
Domain
Banking operations and enterprise enabling functions
Required skills
Project leadership, process analysis, Agile/Scrum practices, metrics reporting, risk identification, change management, stakeholder collaboration, documentation, requirements gathering, team management
Preferred skills
Product Owner experience, document communications space knowledge, Lean/Six Sigma/AOM certification
Technologies
Microsoft Suite, project management software
Responsibilities
Lead collateral management ecosystem from end-to-end; Define project requirements and manage deliverables on time and within budget; Facilitate documentation of all processes and controls; Partner with IT, Ops Innovation, and Risk Management to drive process improvements; Identify process risks and make control recommendations; Manage technology change control process; Lead and manage a team of direct reports
Seniority
Senior, hands-on IC with team management