Inside Physical Damage Specialist
Core
Oversees third-party vendors for auto physical damage claims, ensuring accuracy, quality, and adherence to contract terms while resolving member complaints and payment discrepancies.
Role type
Senior IC inside physical damage specialist (vendor oversight)
Builds
Accurate and compliant auto physical damage claim resolutions
Domain
Property & Casualty insurance, auto physical damage
Required skills
Auto physical damage estimating, vendor management, contract compliance, complaint resolution, payment discrepancy analysis, risk monitoring, P&C insurance products knowledge, digital tools utilization
Preferred skills
Prior P&C adjuster experience, US military experience, military spouse experience
Technologies
Digital tools for claims management
Responsibilities
On-board, oversee, and coach third-party vendors; evaluate vendor work product for quality and accuracy; resolve complaints and payment discrepancies; provide direction on borderline Total Loss situations; manage output/throughput for Auto Physical Damage processes; identify and control business risks.
Seniority
Mid-level, hands-on IC