Cloud Ops Engineer
Core
Operational support, maintenance, and deployment of Oracle Cloud applications and infrastructure, providing L2/L3 support to ensure system availability and performance.
Role type
Cloud Operations Engineer (L2/L3 Support)
Builds
End-to-end technology services for global people and finance functions
Domain
Financial Services / Oracle Cloud Infrastructure
Required skills
Oracle Fusion HCM/ERP/EPM/CRM/Eloqua, Cloud infrastructure concepts, Release/deployment management, Change control, Vendor management, ITIL Framework, Automation tools (Rapid4Cloud)
Preferred skills
Root cause analysis, Knowledge base contribution, Process improvement
Technologies
Oracle Cloud, Fusion, CRM on Demand, Eloqua, Rapid4Cloud
Responsibilities
Perform monitoring, health checks, and maintenance of cloud environments; Action and complete service requests including user access provisioning; Conduct root cause analysis for recurring issues; Maintain accurate records of incidents and changes; Follow internal controls, audit, and compliance requirements; Identify and suggest improvements to support processes and system reliability.
Seniority
Mid-level, hands-on IC
