Customer Service Specialist
Core
Support the Specialty Deposit Services (SOS) Department by managing commercial account operations, processing transactions, and serving as the primary point of contact for client inquiries and account openings/closings.
Role type
Customer Service Specialist (Commercial Banking)
Builds
Commercial deposit accounts and treasury management services for professional fiduciaries
Domain
Banking / Financial Services
Required skills
Account opening and closing, Commercial account maintenance, Fund transfers and wire processing, NSF/OD resolution, Document preparation and verification, Regulatory compliance (AML/KYC), Client communication via telecommunication and email
Preferred skills
Familiarity with commercial account structures, Knowledge of business deposit products
Technologies
Banking systems, Telecommunication tools, Email platforms
Responsibilities
Assist in opening new accounts by collecting required documents and providing necessary information. Act as the primary point of contact for addressing client inquiries, concerns, and service needs. Support Customer Due Diligence processes including Anti-Money Laundering (AML) and KYC activities. Manage daily maintenance of commercial accounts including fund transfers, stop payments, and overdraft resolution. Prepare documents, conduct research, and pull reports to maintain regular communication with clients. Assist in servicing business deposit accounts and address NSF/OD items while obtaining necessary approvals.
Seniority
Individual Contributor, 2-3 years experience