Field Claims Specialist II, Property Contents (Des Moines, IA - WFH)
Core
Investigate and evaluate moderate to severe property claims focusing on contents, conducting inventories, establishing pricing, and coordinating repairs/restoration with vendors.
Role type
Senior IC property claims specialist (contents)
Builds
Resolved property claims and customer satisfaction
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Property claims handling, Xactimate, content inventory, pricing, repair/mitigation, construction knowledge (residential/remodeling/water mitigation), policy coverage analysis, reserve management, fraud/subrogation investigation, customer service, written/verbal communication
Preferred skills
Construction background, customer service environment experience, flexible scheduling, leadership/mentoring
Technologies
Xactimate, automated claims systems
Responsibilities
Handle assigned claims with little oversight, determine policy coverages, open/close/adjust reserves, maintain knowledge of industry procedures and market pricing, submit incident/reinsurance reports, partner with Special Investigation Unit/Subrogation, mentor less experienced associates
Seniority
Mid-Senior, hands-on IC