Auto Physical Damage Claim Representative
Core
Manage auto physical damage claims from first notice of loss through resolution and settlement, handling low to moderate complexity cases including total loss evaluations and vehicle repair oversight.
Role type
Auto Physical Damage Claim Representative
Builds
Accurate claim resolutions and equitable settlements for insureds and third-party claimants
Domain
Insurance / Property Casualty
Deliverable
client delivery
Required skills
Claims management systems, Microsoft Office, policy interpretation, negotiation, investigation, documentation, settlement calculation, denial letter writing, conflict resolution, state insurance regulations knowledge
Preferred skills
Active adjuster license, AI tool adaptation, multi-tasking under pressure, customer service excellence
Technologies
Claims management systems, Microsoft Office, enterprise technology platforms, AI tools
Responsibilities
Evaluate policy terms to determine coverage and liability; coordinate with appraisal teams and repair facilities; conduct investigations and document findings; determine and negotiate settlement amounts; write denial letters and correspondence; provide professional communication to customers and stakeholders.
Seniority
Entry-level to Junior, hands-on IC