Commercial Card Fraud Prevention- Associate
Core
Lead fraud prevention operations for Commercial Card and Prepaid clients, managing case handling, loss reduction, and operational performance in a high-volume environment.
Role type
Senior IC fraud operations manager (commercial card/prepaid)
Builds
Fraud prevention operations, loss control frameworks, and executive performance reports
Domain
Financial services / Commercial banking / Fraud risk management
Required skills
Team leadership, performance management, root-cause analysis, executive reporting, stakeholder influence, process improvement, audit readiness, change management
Preferred skills
Commercial card/prepaid fraud experience, loss reduction initiative leadership, cross-functional partnership with technology and product teams
Responsibilities
Provide operational leadership for Commercial Card and Prepaid Fraud Prevention, ensuring timely, accurate, customer-focused case handling in a high-volume environment. Lead and develop people through coaching, performance management, engagement, succession planning, and talent development. Own performance management routines across service levels, productivity, quality, and escalation turn-around time; ensure consistent execution and accountability. Manage Fraud Loss and controls oversight, identify loss drivers, conduct trend and root-cause analysis, drive remediation action plans, implement controls/process improvements, and validate sustainable results through governance and monitoring. MBR Creation & Presentation: develop executive-ready scorecards/trend narratives, risks/issues, and action plans; present to leadership and drive follow-through on decisions and commitments. Oversee client escalations and high-impact issues with clear ownership, communication, documentation, closure, and sustainable fixes.
Seniority
Senior, hands-on IC with team leadership
