Client Servicing Payments Specialist, Global Banking
Core
Senior subject matter expert for Payments Client Services, providing strategic leadership and advanced expertise across payment investigations, correspondent banking, SWIFT messaging, and institutional client servicing.
Role type
Senior IC payments specialist (global banking)
Builds
Strategic payment solutions, operational efficiency improvements, and risk mitigation frameworks for institutional clients
Domain
Global Banking / Payments / Treasury Services
Required skills
Payment investigations, exception processing, payment operations, market infrastructure, compliance, sanctions, regulatory considerations, SWIFT MT, ISO 20022 messaging, client relationship management, project leadership, stakeholder management, strategic thinking, analytical capabilities, problem-solving
Preferred skills
None stated
Technologies
SWIFT MT, ISO 20022
Responsibilities
Serve as senior escalation point for complex, high-risk, time-sensitive payment investigations; Advise senior stakeholders and clients on payment servicing matters; Lead resolution of complex cross-border payment investigations; Establish servicing standards and governance frameworks; Analyze client servicing trends and recommend strategic improvements; Lead client service reviews and remediation efforts; Drive strategic projects and payment modernization efforts; Provide leadership and technical guidance to consultants
Seniority
Senior, hands-on IC