2026 Conseiller·ère Accueil et Services H/F
Core
Frontline banking advisor responsible for welcoming clients, analyzing their immediate needs, and guiding them toward specialized advisors or digital solutions.
Role type
Frontline banking advisor (customer service)
Builds
Client experience and operational efficiency in a retail banking branch
Domain
Retail banking / Financial services
Deliverable
client delivery
Required skills
Client relationship management, Needs analysis, Digital tool adoption, Transaction processing, KYC compliance, Administrative follow-up
Preferred skills
Commercial sense, Team collaboration, Adaptability
Responsibilities
Welcome and advise clients in-branch and remotely, Analyze client needs and refer to specialized advisors, Assist clients in adopting digital banking solutions, Execute daily banking operations and administrative follow-up