Strategic Program Manager, Implementation (MANTL)
Core
Advanced implementation delivery leader managing highly complex onboarding programs and strategic customer relationships for Alkami's digital banking platform.
Role type
Senior IC Strategic Program Manager (Implementation)
Builds
Scalable delivery methodologies, operational processes, and customer engagement strategies for large-scale banking client implementations.
Domain
Fintech / Digital Banking / SaaS
Required skills
Complex program management, cross-functional leadership, stakeholder management, risk mitigation, operational strategy, process optimization, executive communication, portfolio management, change management, mentoring.
Preferred skills
None stated.
Technologies
None stated.
Responsibilities
Lead highly complex implementation programs and coordinate cross-functional delivery activities; Serve as senior implementation lead for strategic customer relationships and guide customers through complex decisions; Drive implementation strategy by aligning objectives and resource planning across multiple programs; Partner with Delivery, Technical Services, Product, and Customer Success to mitigate operational risks; Analyze implementation challenges and develop mitigation strategies; Influence governance and operational standards by refining project management methodologies; Lead cross-functional coordination to ensure alignment on timelines and deliverables; Provide strategic oversight of implementation schedules and project portfolios; Facilitate executive-level project discussions regarding progress and risks; Drive customer-centric experiences by advocating for customer needs; Guide issue escalation and resolution activities; Identify and lead operational improvement initiatives; Mentor and support implementation program managers; Collaborate on capacity planning and delivery forecasting; Contribute to organizational implementation strategy.
Seniority
Senior, hands-on IC