Fraud Team Leader - Card Fraud Recovery
Core
Lead a team of fraud analysts and investigators to prevent card fraud, manage case workflows, and resolve high-risk investigations for JPMorganChase.
Role type
Senior IC fraud team leader (card fraud recovery)
Builds
Fraud detection workflows, case resolution outcomes, and prevention strategies
Domain
Financial services / Card fraud
Deliverable
production ML models
Required skills
Team management, fraud investigation, data analytics, regulatory compliance, workflow monitoring, risk assessment, stakeholder liaison, strategic planning, performance coaching, root-cause analysis
Preferred skills
Excellerate proficiency, LMOS principles, AI/automation tools, mentoring, strategic systems analysis
Technologies
Excellerate, AI/automation tools
Responsibilities
Manage and coach a team of fraud analysts and investigators; Monitor fraud detection systems and alert workflows; Review and approve determinations on escalated high-risk cases; Coordinate law enforcement referrals; Identify emerging fraud trends and control gaps; Translate fraud metrics into actionable reporting for leadership; Act as liaison to Risk, Compliance, Legal, and Technology partners.
