Lead - IAM Platform Operations
Core
Lead operational support, administration, and continuous improvement of enterprise Identity and Access Management (IAM) platforms to ensure security, stability, and compliance.
Role type
Senior IC IAM Platform Operations Lead
Builds
Reliable identity services across the enterprise including identity governance, privileged access, authentication, authorization, and non-human identity.
Domain
Financial Services / Cybersecurity
Required skills
IAM platform operations, incident management, service operations, platform support, operational monitoring, regulatory compliance, stakeholder management, process improvement, automation, vendor management, mentoring
Preferred skills
CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow, ITIL, NIST, COBIT, financial services experience, CISSP, CISM
Technologies
CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow
Responsibilities
Lead operational support and administration of IAM platforms; Manage platform health, availability, resiliency, maintenance, and upgrades; Monitor service performance and SLA attainment; Coordinate incident, problem, and change management; Drive process improvements and automation; Partner with Engineering and Product teams for production transitions; Support regulatory examinations and audits; Maintain operational procedures and runbooks; Manage vendor support relationships; Mentor junior team members.
Seniority
Senior, hands-on IC with leadership responsibilities