Gestionnaire de Clientèle Mon Banquier en Ligne (F/H)
Core
Develop and retain a portfolio of retail customers interested in digital banking relationships across all needs through dedicated offers and tools.
Role type
Digital banking relationship manager
Builds
Digital banking products and services for retail customers
Domain
Banking / Retail Finance
Deliverable
client delivery
Required skills
digital channel communication, portfolio analysis, commercial negotiation, risk identification, compliance adherence, multi-channel relationship management
Preferred skills
high-net-worth client development, digital tool promotion
Responsibilities
Analyze customer needs and propose adapted products and services, conduct commercial exchanges until contractualization, prospect and recommend opportunities, manage multi-channel interactions, update customer data and handle incidents, instruct files while identifying risks and ensuring compliance