Senior Infrastructure Engineer, Citrix, VDI & End User Services
Core
Lead the End User Services (EUS) technical team responsible for Citrix, desktop, virtual compute, and Nutanix-aligned services in a global enterprise environment.
Role type
Senior Manager, Infrastructure & End User Services
Builds
Reliable delivery of global EUS platforms including Citrix VDI, Windows endpoints, and Nutanix HCI
Domain
Enterprise IT Infrastructure, Virtual Desktop Infrastructure (VDI), Cloud Services
Required skills
Team leadership, execution management, technical direction, operational discipline, stakeholder communication, prioritization and planning, cross-team collaboration, vendor and service management, risk and control management, continuous improvement
Preferred skills
Citrix administration, NetScaler concepts, Windows desktop engineering, Nutanix HCI concepts
Technologies
Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, PVS/MCS, Director, NetScaler/ADC, Windows, Nutanix HCI
Responsibilities
Manage, coach, and develop a team of technical resources supporting EUS platforms; Drive projects, operational initiatives, remediation efforts, and service improvement work; Provide practical technical leadership across Citrix, desktop engineering, VDI, Windows endpoint services, Nutanix-aligned infrastructure, and related EUS platforms; Improve incident follow-up, problem management, change readiness, documentation quality, monitoring, capacity awareness, and handoff between engineering and operations; Communicate clearly with senior leaders, peer technology teams, service owners, vendors, and business stakeholders; Balance project delivery, operational stability, lifecycle management, security requirements, audit needs, and support escalations; Partner with Infrastructure, Windows, Active Directory, Exchange, Networking, Security, Service Desk, Application teams, and Release/Change Management; Engage external vendors and partners to drive support cases, roadmap discussions, platform improvements, licensing discussions, and service accountability; Ensure changes are properly planned, reviewed, documented, tested, and communicated; Identify recurring issues, process gaps, automation opportunities, and service improvement areas.
Seniority
Senior, Management