UX Designer (CRM & Colleague Experience)
Core
Design end-to-end colleague experiences across Salesforce CRM and related platforms to improve operational workflows and employee productivity.
Role type
Senior UX/Product Designer (Enterprise CRM)
Builds
Colleague-facing operational tooling and digital workflows within the Salesforce CRM estate.
Domain
Banking / Financial Services / Enterprise CRM
Required skills
End-to-end product design, Interaction design, Information architecture, Service design, Workflow design, Stakeholder management, Facilitation, Figma proficiency, Prototyping, Usability testing
Preferred skills
Banking or regulated industry experience, Salesforce or enterprise CRM platform experience
Technologies
Salesforce, Figma
Responsibilities
Design end-to-end colleague experiences across Salesforce CRM and related platforms; Translate business requirements and user needs into clear workflows, journeys, prototypes, and detailed designs; Partner with Product Managers, Business Analysts, Engineers, and Architects to shape initiatives from discovery to delivery; Lead design activities including research, workshops, concept development, and usability testing; Create high-quality wireframes, service blueprints, and production-ready specifications; Support engineering teams to ensure design intent is maintained; Contribute to design standards and reusable patterns; Identify opportunities to simplify processes and reduce operational effort.
Seniority
Senior, hands-on IC
