Property Claims Adjuster II (Columbia, SC - WFH)
Core
Investigate and resolve moderate to severe property damage claims by phone and face-to-face, including onsite and virtual inspections.
Role type
Field Claims Adjuster
Builds
Resolved property claims and customer service outcomes
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Property claims handling, Xactimate proficiency, writing estimates, construction background (residential/roofing/water mitigation), customer service, policy coverage determination, reserve management, fraud/subrogation investigation, physical inspection (rooftops)
Preferred skills
Customer service environment experience, flexible work schedule adaptability
Technologies
Xactimate, claims management systems
Responsibilities
Handle assigned claims with little oversight, determine policy coverages, open/close/adjust reserves, maintain knowledge of insurance laws and local repair procedures, submit incident/reinsurance reports, partner with Special Investigations Unit, conduct follow-ups, deliver customer service, lead less experienced associates, safely access and inspect rooftops
Seniority
Mid-level IC (3-5 years experience)